Where do you ship from?

Every Wildfool piece ships directly from China — the same country where your cashmere grows through Inner Mongolian winters and your raffia is hand-braided by Laizhou artisans. Each order is inspected before it leaves. We take that part seriously.

How much is shipping?

Free worldwide shipping on all orders over $50 USD. Since almost everything we make starts above that, complimentary shipping is simply how we do things. For smaller orders, a flat rate is calculated at checkout.

How long will it take to receive my order?

We take 1–3 business days to prepare and inspect your order before it ships. Once dispatched, delivery typically takes 7–12 business days depending on your destination. You’ll receive a tracking link the moment it leaves us — so you can follow it home.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link. Watch it move from our hands to yours.

Will I have to pay customs or import duties?

Most orders to the US and Europe clear customs without extra charges. In rare cases, local duties may apply — those are determined by your country’s import regulations, not by us, and are the buyer’s responsibility. If you’re unsure what applies to your region, your local customs office can give you specifics before you order.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition — essentially the way they arrived. Received something defective or wrong? We cover the return and make it right immediately. Change of mind? In that case, the journey back to us is yours to arrange.

How do I start a return or exchange?

Email Care@wildfool.life with your order number and what you’d like to do. We respond within 24–48 hours with clear instructions. One thing we ask: reach out before shipping anything back. International return shipping can be expensive, and we’d rather find a solution that actually works — a different size, a partial credit, whatever makes sense. We’re flexible. Just talk to us first.

Do you offer exchanges?

Yes. Email Care@wildfool.life to begin. Return the original item to us first (the journey back to us is yours to arrange). Once we receive and inspect it, your replacement ships to you free of charge. Reach out before you pack anything up — we’ll confirm availability and keep the process smooth.

When will I receive my refund?

Once your return arrives and is approved, we’ll email you confirmation. Your refund is processed to your original payment method within 5–10 business days. Most appear sooner — bank timelines vary.

My wool/cashmere product is pilling. Is this normal?

Completely normal — and a reliable sign of genuine fiber. Pilling happens when shorter strands surface during the first few wears. It settles. Use a cashmere comb or fabric shaver on a gentle setting, working in one direction. After a session or two, the surface smooths out. The piece actually gets softer. That’s the nature of real cashmere: it improves with use.

How should I care for my Wildfool pieces?

Hand wash in cool water (under 30°C) with a gentle detergent. Press — don’t wring — the water out, and lay flat to dry. Fold for storage; hanging stretches natural fibers over time. These materials have survived Mongolian winters. They don’t need much from you — just a little respect. For material-specific guides, visit our Care page.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, and Apple Pay. All transactions are encrypted and processed securely.

Can I cancel or edit my order after it has been placed?

We move quickly. If you need to change or cancel, email Care@wildfool.life immediately with the subject line “Urgent: Order #[your order number]”. We’ll do everything we can to catch it before it ships — but we can’t guarantee changes once processing has begun. The sooner you reach out, the better.

I forgot to apply my discount code. What should I do?

Email Care@wildfool.life as soon as possible with your order number and the code you meant to use. If your order hasn’t shipped yet, we’ll apply it.

Where do you ship from?

Every Wildfool piece ships directly from China — the same country where your cashmere grows through Inner Mongolian winters and your raffia is hand-braided by Laizhou artisans. Each order is inspected before it leaves.

How much is shipping?

Free worldwide shipping on all orders over $50 USD. Since almost everything we make starts above that, complimentary shipping is simply how we do things. For smaller orders, a flat rate is calculated at checkout.

How long will it take to receive my order?

We take 1–3 business days to prepare and inspect your order before it ships. Once dispatched, delivery typically takes 7–12 business days depending on your destination. You will receive a tracking link the moment it leaves us.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking link. Watch it move from our hands to yours.

Will I have to pay customs or import duties?

Most orders to the US and Europe clear customs without extra charges. In rare cases, local duties may apply — those are determined by your country's import regulations and are the buyer's responsibility.

What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition. Received something defective or wrong? We cover the return and make it right immediately. Change of mind? Return postage is the buyer's responsibility.

How do I start a return or exchange?

Email Care@wildfool.life with your order number and what you'd like to do. We respond within 24–48 hours. Reach out before shipping anything back — international return shipping can be expensive and we'd rather find a solution that works.

Do you offer exchanges?

Yes. Email Care@wildfool.life to begin. Return the original item first (return shipping is the customer's responsibility). Once we receive and inspect it, your replacement ships to you free of charge.

When will I receive my refund?

Once your return arrives and is approved, we will email you confirmation. Your refund is processed to your original payment method within 5–10 business days. Most appear sooner — bank timelines vary.

My wool/cashmere product is pilling. Is this normal?

Completely normal — and a reliable sign of genuine fiber. Pilling happens when shorter strands surface during the first few wears. Use a cashmere comb or fabric shaver on a gentle setting. After a session or two, the surface smooths out. Real cashmere improves with use.

How should I care for my Wildfool pieces?

Hand wash in cool water (under 30°C) with a gentle detergent. Press — don't wring — the water out, and lay flat to dry. Fold for storage; hanging stretches natural fibers over time. For material-specific guides, visit wildfool.life/pages/care.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, and Apple Pay. All transactions are encrypted and processed securely.

Can I cancel or edit my order after it has been placed?

We move quickly. If you need to change or cancel, email Care@wildfool.life immediately with the subject line Urgent: Order #[your order number]. We will do everything we can to catch it before it ships — but we cannot guarantee changes once processing has begun.

I forgot to apply my discount code. What should I do?

Email Care@wildfool.life as soon as possible with your order number and the code you meant to use. If your order hasn't shipped yet, we'll apply it.

Guía de cuidado de lana y cachemir — Preguntas frecuentes

Preguntas Frecuentes

Rastrear tu pedido

Cada pieza de Wildfool se envía directamente desde China, el mismo país donde su cachemira crece durante los inviernos de Mongolia Interior y su rafia es tejida a mano por artesanos de Laizhou. Cada pedido es inspeccionado antes de salir. Nos tomamos muy en serio esa parte.

Envío gratuito a todo el mundo en todos los pedidos superiores a $75 USD. Dado que casi todo lo que hacemos supera ese importe, el envío gratuito es simplemente nuestra forma de trabajar. Para pedidos más pequeños, se calcula una tarifa fija al finalizar la compra.

Nos tomamos entre 1 y 3 días hábiles para preparar e inspeccionar tu pedido antes de enviarlo. Una vez despachado, la entrega suele tardar entre 10 y 15 días hábiles, dependiendo de tu destino. Recibirás un enlace de seguimiento en el momento en que salga de nuestras instalaciones para que puedas seguirlo hasta tu casa.

Una vez que tu pedido sea enviado, recibirás un correo electrónico de confirmación con un enlace de seguimiento. Obsérvalo moverse de nuestras manos a las tuyas.

La mayoría de los pedidos a EE. UU. y Europa pasan la aduana sin cargos adicionales. En raras ocasiones, pueden aplicarse aranceles locales, que son determinados por las regulaciones de importación de su país, no por nosotros, y son responsabilidad del comprador. Si no está seguro de lo que se aplica a su región, su oficina de aduanas local puede brindarle detalles antes de realizar su pedido.

Aceptamos devoluciones dentro de los 30 días posteriores a la entrega. Los artículos deben estar sin usar, sin lavar y en su estado original, esencialmente tal como llegaron. ¿Recibió algo defectuoso o incorrecto? Cubrimos la devolución y lo solucionamos de inmediato. ¿Cambio de opinión? En ese caso, el viaje de regreso a nosotros es algo que usted deberá organizar.

Envíanos un correo electrónico a Care@wildfool.life con tu número de pedido y lo que te gustaría hacer. Te responderemos en un plazo de 24 a 48 horas con instrucciones claras. Solo te pedimos una cosa: contáctanos antes de enviar cualquier cosa de vuelta. El envío internacional de devoluciones puede ser costoso, y preferimos encontrar una solución que realmente funcione: una talla diferente, un crédito parcial, lo que tenga sentido. Somos flexibles. Solo habla con nosotros primero.

Sí. Envía un correo electrónico a Care@wildfool.life para comenzar. Devuélvenos el artículo original primero (el envío de regreso corre por tu cuenta). Una vez que lo recibamos e inspeccionemos, tu reemplazo se te enviará sin cargo. Contáctanos antes de empacar nada, así confirmaremos la disponibilidad y mantendremos el proceso fluido.

Una vez que su devolución llegue y sea aprobada, le enviaremos un correo electrónico de confirmación. Su reembolso se procesa a su método de pago original dentro de 5 a 10 días hábiles. La mayoría aparece antes, los plazos bancarios varían.

Completamente normal — y una señal fiable de fibra auténtica. El peeling ocurre cuando las hebras más cortas afloran durante los primeros usos. Se asienta. Use un peine para cachemira o una afeitadora de telas en un ajuste suave, trabajando en una dirección. Después de una o dos sesiones, la superficie se suaviza. La prenda se vuelve más suave. Esa es la naturaleza de la cachemira real: mejora con el uso.

Lavar a mano en agua fría (menos de 30 °C) con un detergente suave. Presione —no retuerza— para escurrir el agua y extienda la prenda en horizontal para secarla. Doble para guardarla; colgar estira las fibras naturales con el tiempo. Estos materiales han sobrevivido a los inviernos mongoles. No necesitan mucho de usted, solo un poco de respeto. Para obtener guías específicas sobre cada material, visite nuestra página de Cuidado.

Aceptamos las principales tarjetas de crédito (Visa, Mastercard, Amex), PayPal, Shop Pay y Apple Pay. Todas las transacciones están cifradas y se procesan de forma segura.

Nos movemos rápidamente. Si necesitas cambiar o cancelar, envía un correo electrónico a Care@wildfool.life inmediatamente con el asunto "Urgente: Pedido #[tu número de pedido]". Haremos todo lo posible para detenerlo antes de que se envíe, pero no podemos garantizar cambios una vez que el procesamiento ha comenzado. Cuanto antes te pongas en contacto, mejor.

Envía un correo electrónico a Care@wildfool.life lo antes posible con tu número de pedido y el código que querías usar. Si tu pedido aún no se ha enviado, lo aplicaremos.

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Preguntas Frecuentes