Returns & Guarantee
Buying from Wildfool — the facts
- Where orders ship from: our facility in Shenzhen, China. Every piece is checked before it leaves.
- How long it takes: 1–3 business days to prepare, then 7–12 business days in transit. Most orders arrive about two weeks after you order, with tracking from the day it ships.
- Return window: 30 days from delivery, unworn and in original condition.
- Where returns go: our returns address in New Zealand. Email Care@wildfool.life first and we'll send you the address and next steps.
- Who pays return postage: if it arrived damaged or wrong, we do. If you changed your mind, you do.
- When refunds land: back to your original payment method within 10 business days of your return being approved.
We want you to feel the warmth, not the worry. If something isn't right, we'll make it right.
Return Window
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition — essentially the way they arrived.
Defective or Incorrect Item
If your piece arrived damaged or wasn't what you ordered, we cover everything. Send us a photo of the issue and we'll arrange a replacement or full refund immediately — no return shipping cost to you.
Change of Mind
If you'd like to return due to personal preference — sizing, style, or simply changed your mind — we're happy to process a refund. In that case, the journey back to us is yours to arrange.
One thing we ask: reach out before you ship anything back. International return shipping can be expensive, and we'd rather find a solution that actually works — a different size, a partial credit, whatever makes sense. We're flexible. Just talk to us first.
How to Start a Return
Email Care@wildfool.life with your order number and a brief description of what you'd like to do. We respond within 24–48 hours with clear next steps.
